bigwave

Just now, carolinabloo said:

I didn't think we are gonna get many help here right now.

we are waiting for update, when we know more, you will also

hang tight, please, i know its really frustrating, but people working on it from our side.. 

7 minutes ago, FabioOliva said:

Hi Bigwave,

I can undertand that and I can't thank you enough... indeed... but can you understand how am I frustrated?? Tell me: does you guys, U2.com and also U2 band knows what TicketsForFun is doing with U2 Fans??

How can this problem be solved in time so I can buy the tickets I want (Red Zone)??

Hope to have your reply soon!

Thanks again.
Best Regards

yes, can feel everyones frustration, and we doing our best to get info to people who can help sort it. 

3 minutes ago, FabioOliva said:

Didn't get even a reply from U2.com, Bigwave or U2 on Twitter... Really disappointed... What's the point of my paid subscription if I can't use the benefits of subscription?
Now I don't have a presale code working anymore also I don't have the tickets I want...

we inundated as you can see from this topic... we trying to get people to fix this as best we can..

1 minute ago, Refranzini said:

I didn't receive my fan number.

log out  and log in again

its obvious that the tickets site is not working as it should be, we are doing all we can to get them to fix

we are awaiting advice, all issues being passed on, thanks for your patience..

4 minutes ago, romulobortolozzo said:

I'm having problem with the pre-sale in Brazil.

I used my Red code once for 1 ticket and now appears as used. 

FAQ says in Brazil it's allowed to use in more than one transaction.

check your PM's

Just now, Patricia_Arg said:

 

check your pm's 

http://www.u2.com/help

https://www.pscp.tv/w/1zqKVAaOgRPxB

15 minutes ago, heatherwestpr said:

Ticketmaster has not responded to me via email for 3 days now regarding my presale order. I went from asking to exchange the 2 Minneapolis Red Zone tickets I panic-bought in the Red Hill presale for 2 GAs, to simply asking for a refund. They said they had no GAs to offer me anyway.
We'll see if they even respond. I think it is a fair compromise since they didn't offer the tickets they were supposed to the fan club at the time.

Ugh.

if you get no joy, i am sure you will find someone in zoo who will do some kind of trade, stick a post up in the Minneapolis forum see what response you get maybe?

On 6/15/2017 at 8:58 AM, cshivener said:

New on here.  Wondering if the floor is split up into sections.  We have section 2 and I was wondering if this saves us from having to wait in line all day?  

also depends on which city, i.e. dublin will have red zone & 2 floor sections

8 minutes ago, vertigojds said:

It's 100% against the rules to do that. If they discover you've done this, they could cancel your purchase.

That said, all of the scalpers are doing it and it doesn't seem like anyone has been caught or penalized, so if they're all getting away with it with the goal of exploiting fans, it doesn't really seem like a crime for you to do it just to protect yourself. 

I have a ticket to a show I'm no longer sure that I can make, and I'd rather sell it at face value or even give it to another fan for free than have it go to waste. But if I can't make it, going to waste is the only other option for me. Doesn't seem ideal either. 

prepaid card you mean? link? (will need to check this, obviously we don't want to give bad advice to anyone)

1 minute ago, vertigojds said:

Yes, but my point was, the original poster didn't get any kind of immediate response from the fan club, which was the first failing. Then a moderator here says to talk to Ticketmaster instead of there being someone here officially empowered to help. Then Ticketmaster can't help. Etc. Bigwave, I am not saying that you are personally responsible for these shortcomings in the system. I'm simply saying there are shortcomings that other fan clubs don't have, and if U2 is the best band, why don't they have the best fan club?

thanks. I get what you are saying, and its always good to get double, treble confirmation of things even so we are all on the same page. Its a big organisation, with lots of departments I guess is what I am saying. We do our best here to help knit them together... bit by bit.

2 hours ago, vertigojds said:

Sadly, this has been my experience with U2 ticketing specifically for this tour, and more generally for all past tours since LiveNation took over their touring business on the 360 tour.

There's no official channel to ever reach a representative of U2 to ask a question.  Ticketmaster provides one set of answers.  LiveNation provides an entirely different set of answers.  The venue provides yet another set of answers.  Worst of all, no one takes responsibility for anything, so if you end up with an issue and genuinely require assistance, there's no one that can help.

This is not how ticketing or a fan club should be run.  I'm not saying they're better musicians, but the Dave Matthews Band has a better fanclub - they take full responsibility for ticket sales and if you have a question, you can actually talk to a human being who has the knowledge and authority to answer it.

as people have posted here , 4 in presales, 2 in general sale, 6 total.

https://www.pscp.tv/w/1yNxaqOYDEVxj

2 hours ago, sped said:

Before I call Customer Service about this email, I'm wondering if anyone else got this odd, likely scam email from 'Customer Service at Ford Field'?

It purports to tell me that I purchased two tickets and they 'wonder' if I want them both.  Hmmm

The transaction has not posted to my account yet, but I only received one receipt for one ticket.

1) When I look at the printout provided by them in the email, it is the same order number for both tickets...first flag

2) Then there is this odd form to fill out -- it doesn't ask me for any personal info, but did laugh at these lines

I’m a BIG U2 fan and keeping all my order(s). *

Yes

No

I am still a BIG U2 fan, and would like to keep order(s): *

Please list the order number(s) that you would like to keep.

Your answer

 

WTH?

 

I will call and report back

 

 

 

 

 

If you PM me and copy paste the full email with headers, we can get it checked out