I believe they have me sorted (I hope).
I had done everything needed (including tying to facebook) with the exception of re-upping for 2018 since I still had a valid subscription from 2017 that I had received nothing from.
When I log in to my account now, this is what I see:
Now if they can just figure out a better way to make sure fans who are not able to make an event 8 months in the future like they planned, that they are not going to be forced to eat tickets. If they want to buy them back or allow a resell through ticketmaster if needed, that's completely fine b