If any ticket purchasing issue on Ticketmaster.com happens, you should contact the TM help line ASAP.
http://help.ticketmaster.com/purchasing-tickets/ You should be able to get answers to most questionst with their FAQs - choose a topic or enter your question in the search box. If you still have questions about an existing order, email Ticketmaster 24/7 or call us at 800-653-8000. Fan Support Hours (your local time) Mon - Fri: 9 AM - 9 PM Sat: 9 AM - 8 PM Sun: 9 AM - 6 PM
UPDATE : http://www.u2.com/help
If you have questions with ticket purchasing or using your presale access code, please contact the ticketing site Customer Service team directly:
North America 1-800-653-8000 United Kingdom Dublin Amsterdam Paris Berlin Brussels Barcelona Rome
Your Red Hill Group pre-sale code works from the presale start until the presale ends (Friday, Jan. 13, 5pm, local venue time)
Thanks for the reply. Do you know will Pitch 1 tickets still allow you to get up to the front section at Croke Park? I could buy Pitch 1 now on my code but am holding out to see if I can get Pitch 2.
Sorry... I don't have that information...
We can recommend to do this: Clear browser cache, close it and reopen. Try again entering from http://www.u2.com/tourand don't open many tabs. Also, consider using the mobile app...
and we have reported this situation...
U2JTB... I think I've found my problem. One hour of ticket buying stress for nothing! But at least that solves it. Better luck tomorrow I suppose!
Your code is for Wires - it won't work until tomorrow...
If you have a Red Hill presale code, it works from the start of the presale (Wednesday, Jan. 11, 9am, venue time) to the presales end (Friday, Jan. 13, 5pm). it means that you can still try later in the day/evening