dawnboo

I'm on a very fast broadband connection, too.

Yes... That's why I came here to see if anyone else is having the same "experience" that I am. I am listening on my desktop computer. It cuts off songs midstream and switches to another song. I was trying to figure out if it is intentional or not. Whatever is causing it, it's annoying.

No, both emails came from redeem(at)ticketmaster.com with the subject line: IMPORTANT: Your U2 Ticket Order (which caused my heart to skip a beat when I got the first one because I feared they had cancelled my order or something!).

And much of this additional language on the FAQs has been added since the pre-sale debacle. I have a hard copy print out of the FAQs that I printed on Nov. 5th and it makes no mention of some of this stuff.

I got the email about redeeming my album offer for my ticket purchase for NYC 1 on Nov. 16th. Just got an email to redeem my album offer for my ticket purchase for Philly 1 yesterday. Assuming it's because Philly ticketing is handled through the Wells Fargo instead of TM. Still not sure why we need to enter our mailing address to have the CD mailed to us... They have all that info on file in our accounts!

No, U2 isn't going to get out of their contracts with LN and TM, nor do I have any reason to believe that they want to. However, they could require certain accommodations. For example, they could have demanded that every fan club member get a code to be eligible to try for tickets (as it has been in the past few presales) or require that extra customer support agents be available to more promptly resolve the issues that will arise. Now that the presale has turned out to be so massively frustrating for many (maybe most) fans, U2 could go to LN and TM and require that codes be released to all fan club members who didn't get them in the first round so they have a chance at getting tickets for the additional dates that I am guessing will soon be added to the tour. (For the i+e tour, they had eight shows at Madison Square Garden and had a packed house every night, compared to only one currently scheduled for the e+i tour. I'm sure there's still plenty of demand out there.) U2 has been a huge cash cow for LiveNation and Ticketmaster, so the company will likely be motivated to keep the band happy so they renew those contracts in 2020 (just in time for what will hopefully be a 30th anniversary tour for Achtung Baby the following year!). U2 should use some of that clout on behalf of their fans.

I posted these thoughts as a response in another thread, but feel like I need to re-post as a new topic: I have lucked out and had mostly positive experiences getting tickets for U2 shows over the last several tours (going back to the Vertigo tour). It's not all been a bed of roses for sure, and there has been way too much stress over getting concert tickets. However, I have been able to get good tickets for the shows I have wanted to attend without having to go out on the resale market. However, I am saddened by the fact that the members of U2 allow crap like this to happen over and over again EVERY time tickets go on sale. Information is incomplete or not available with enough advance notice; ticket prices are exorbitant; fans can't get tickets; software and customer service is never adequate to handle the demand. But it doesn't have to be like this. U2 could demand that LiveNation and Ticketmaster do things differently. They, probably more than any other band in the world, have the power and the clout to get Ticketmaster and LiveNation to treat their devoted fans better. I wish I could just blame it all on LN and TM, but some of the responsibility for this needs to be laid at the feet of our beloved boys. I makes me sad that I am starting to have these glimmers of resentment towards this band I love so much. I don't want to feel taken advantage of when Bono thanks fans for "giving them a great life" -- It's time for U2 to step up and make this right for their fans.

I couldn't agree more with what Bill writes in this post. I, too, had a mostly good experience this time, so I don't have any complaints for myself. However, I am saddened by the fact that the members of U2 allow crap like this to happen over and over again EVERY time tickets go on sale. The ticket prices are exorbitant; fans can't get tickets; the software/customer service is never adequate to handle the demand. But it doesn't have to be like this. U2 could demand that LiveNation and Ticketmaster do things differently. They, probably more than any other band in the world, have the power and the clout to get Ticketmaster and LiveNation to treat their devoted fans better. I wish I could just blame it all on LN and TM, but some of the responsibility for this needs to be laid at the feet of our beloved boys. I makes me sad that I am starting to have these glimmers of resentment towards this band I love so much. I don't want to feel taken advantage of when Bono thanks fans for "giving them a great life" -- It's time for U2 to step up and make this right for their fans.

Just adding my support for the moderators. It is clear how dedicated you all are to U2 and their fans. Thank you so much for your hard work and endless patience and good humor.

Yep, sad but true. Now they have all our mobile numbers, which they will probably sell to telemarketers. Grrr...

People are experiencing glitches with RedZone and GA in some cities (NYC, for sure). Just have your plan all thought out... what's your first choice, second choice, etc. It helps me to think more calmly when the clock is ticking and your heart is racing!

I couldn't get RedZone to come up at all for NYC. Got them for Philly but they run a different ticketing software that is a Ticketmaster partner, but not standard Ticketmaster site. I had the Philly RZ purchase done in less than 1 minute. Kept trying for NYC and then I just gave up and purchased other seats very close to Adam's side of the stage. During the iNNOCENCE+eXPERIENCE tour a few years ago, I went to two shows in Madison Square Garden. For one show, I got lower level tickets very similar to the ones I ended up getting today for the June 25th show and they were great seats. (They are also way less money than the RedZone.) For the other show, I did the RedZone and the set up was identical to the diagrams they are showing for MSG for this summer. You get separated into two groups, RZ1 or RZ2, when they line you up at the show. We had great spots - first row on the rail - just a few feet away from The Edge. No, you are not right in the center of the stage, but the view was still awesome.

If we want RedZone, should we select Packages?

I got the email shortly after posting that comment. Thanks, Bigwave (John)!

Just got mine, too! Hooray!!