Please try this - it has worked for some: Log off U2.com and TM
clear cookies and cache
close the browser and wait a few seconds
reopen the browser
log on again
try again
also, there are reports that via mobile site has better success... please try it too...
This has worked for some, I would ask to try it:
Log off U2.com and TM
clear cookies and cache
close the browser and wait a few seconds
reopen the browser
log on again
try again with U2.com/TM
also, there are reports that using the mobile app has a better success rate...
Use the CONTACT US form in the help section (http://www.u2.com/help) and explain what happened to try to get your code restablished - be as detailed as possible, please.
from the FAQ:
Q - If I don't use my pre-sale ticketing access code in presales for shows announced on December 3rd, will the code still be valid for use if/when other dates are announced - such as the Dublin shows, details of which are still to be revealed ? A - Yes. Your un-used pre-sale ticketing access code will be valid to use if further shows are announced.
from the FAQ:
Q - If I don't use my pre-sale ticketing access code in presales for shows announced on December 3rd, will the code still be valid for use if/when other dates are announced - such as the Dublin shows, details of which are still to be revealed ? A - Yes. Your un-used pre-sale ticketing access code will be valid to use if further shows are announced.
If you can't see the codes in the tour page and your profile, please log off u2.com, delete cookies and cache from the browser, close it, reopen it and log in again...
codes are published... it's on the tour page (http://www.u2.com/tour/) and your profile (http://www.u2.com/service/profile)
If you can't see it, please log off u2.com, clean cookies and cache from the browser, close it, reopen and log in again..
splitting in europe possible? 1 ticket for show 1, 1 ticket for another?
From the FAQ (http://www.u2.com/help)
Q - How Many Tickets Can I buy?
A - As a paid-up U2.com Subscriber you are eligible to purchase up to TWO tickets across the tour. You can split this up across two shows or just use for a single show.
from the FAQ:
Q - Does the pre-sale start on the same day for all shows? A - No. Following the tour announcement you will be able to see all the shows that have been announced and the pre-sale start dates for each Subscriber groups - iNNOCENCE or eXPERIENCE - on the tour pages of U2.com.