I just sent another email in, I am 100% done with this bs. I told the so called "support" if they don't give me a straight answer soon as to why I don't have my vinyl or what is going on (because I have had multiple emails go unanswered) that I will be reporting them as a business and going about whatever means necessary to get my refund. I don't care what others have said insisting it doesn't matter or they don't care about a "free gift". At the end of the day this isn't free, I paid to be part of and exclusive membership club and my fees went to this item that I haven't received. You wouldn't be so relaxed about pre-ordering an item from amazon, or any music label, or even Best Buy. My money was taken and I have gotten nothing but the run-around about this item. This is not how you conduct your business for the fans that are supposed to be considered your "special fan club members". I am so disgusted by the whole thing.