Please contact immediately TM and explain the situation - have all and any documents and emails at hand...Even though it's a U2.com subscription? I didn't get tickets to any of those presale shows. By "It" I meant the subscription. I just wanted to be clear..Hi Max, formerly Bogirl here!
please keep us updated...
Oh, now i get it... sorry...
please use the CONTACT US form in the http://www.u2.com/help and explain the issue (again, have all the documents at hand)
also, consider calling the customer support team (1-800-615-1324 (inside the US) / +001-949-333-4820 (outside the US) )...
be aware that they may be crazyswamped, so have patience and keep trying..
keep us updated about how it works...
(Hello, Bogirl!!!) =)