Regardless of whether you're Experience or Innocence presale group, due to the newly instituted Verified Fan lottery, you're not guaranteed to get a pre-sale code.
I didn't realize this was the case. I was under the impression that all subscribers who followed the steps to renew their subs and link their TM account would get presale access. That is not true. The fact is that if you're not picked by Ticketmaster to get a code, you will not get a code. Period. That goes for both the Citi presale and the Public onsale too. Every ticket for every show across the board for this tour will be sold using this verified fan lottery.
That is what I have been told by the customer service people for U2.com. Their number is (855) 867-5297.